Service Level Agreement (SLA)

redirect.pizza can provide a SLA with our Enterprise tier. Below a general overview of what this SLA entails.

Our commitment to reliability

We pride ourselves on maintaining a high standard of reliability and performance. We promise an impressive 99.95% uptime in our Enterprise Basic SLA and strive for 100% uptime in our Enterprise Plus SLA. This commitment reflects our dedication to providing you with seamless and efficient service, ensuring that your redirects are always running smoothly.

Customized service level agreements

We understand that each business has unique needs. Therefore, we offer customizable SLA options for our Enterprise clients:

  • Enterprise Basic: Offers robust performance with a guaranteed 99.95% software availability, making it suitable for businesses looking for reliability without the need for extensive customization.
  • Enterprise Plus: Designed for larger organizations, this plan provides a guaranteed 100% uptime, reflecting our highest commitment to no service interruptions. It includes all the benefits of the Basic plan along with priority response times and enhanced support.

Transparency and communication

Our own monitoring infrastructure, along with third-party services, ensures that our systems are always operational. We keep you informed with real-time updates on our status page at status.redirect.pizza. Subscribe to our RSS feed for automatic notifications about maintenance or unforeseen downtime.

Responsive support

Our expert support team is always on standby to assist you. Whether you have questions about setting up, managing your account, or need guidance on how to optimize your redirection strategy, we are here to help. Our team can provide insights and support tailored to your setup, ensuring you get the most out of our services.

During office hours (09:00 to 17:30 CEST, Monday to Friday), you can reach us at:
support@redirect.pizza or via our chat. We offer an emergency phone line for our Enterprise tier for emergencies.

Proactive problem resolution

We believe in not just reacting to issues, but anticipating and resolving them before they impact your business. Our infrastructure is designed for resilience, and our technical team conducts regular audits and updates to maintain security, performance, and reliability.

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redirect.pizza has all your favorite ingredients

Analytics

Who is still visiting those old domains? Gain valuable insight with detailed statistics and find out where the hits are coming from.

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API

Connect your software to automatically create redirects via our API. Automation makes your life easier.

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Destination Variables

You control how we handle your destination URL. Want to include your domain extension as a query string parameter? No problem.

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Dynamic destinations

Steer your traffic to different destinations, based on rules you define.

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Path forwarding

Keep the original path and keep it in the destination for a smooth domain migration and keeping your SEO game intact.

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Query Parameter Forwarding

Forward query parameters found on the source URL to the destination.

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Multiple Redirect Types

Choose the status code that works for you. Choose 301/307 (permanent), 302/308 (temporary) or frame your destination.

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Team management

Doing things all by yourself isn't much fun. Invite your co-workers to manage the redirects and work as a team.

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Automatic DNS

Integrate directly with your DNS provider, and apply the DNS changes from one platform.

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QR code generator

Create a QR code that you can use for marketing purposes. You can change the destination anytime after printing.

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Import & Export

Manage your redirects without losing precious time. Import and export redirects in our UX-friendly interface.

Global edge network

Redirecting in a blink of an eye; processing millions of request per hour in milliseconds.

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Broken destination monitor

Automatically checking your destinations to ensure it's reachable for everyone.

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Privacy First

We're based in Europe and are fully compliant with GDPR. Privacy-first!

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Wildcard subdomains

For when your domain utilizes a lot of different subdomains. Cover all subdomains with a single redirect.

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Tags

Group your redirects by adding tags. Keep everything organized and easy to find.

Bulk actions

Want to apply the same action for multiple redirects in one go? Do yourself a favor and start using bulk actions.

Dark mode

Give your eyes some well deserved rest by using the dark mode. Sync with your system or choose manually.

HSTS

Enable HSTS (HTTP Strict Transport Security) on team or domain level for an extra layer of protection.

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Change Destination Anytime

Once you're set up, you can change the destination URL anytime you want, and see the change in real-time.

Two-Factor Authentication

Secure your account with TOTP two-factor authentication. Scan the QR code, setup your app of choice, and you're safe(er).

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IDN Support

Add international hostnames with non-Latin characters. We ❤ that.

Support

Chat away! We're happy to help set up your account and answer your questions.